Frequently Asked Questions

We provide services across all UAE emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain. Our du partnership ensures comprehensive coverage throughout the UAE with the same high-quality infrastructure and service standards.

You can check service availability by contacting our team or using du's official coverage checker. Our experts will verify your exact location and confirm which services are available. We can also help you explore alternative solutions if certain services aren't available in your area.

We offer a range of home internet speeds from 250 Mbps to 1 Gbps. Our Home Starter plan provides 250 Mbps, Home Basic offers 500 Mbps, Home Advanced delivers 600 Mbps, and our Home Ultimate plan provides 1 Gbps ultra-fast speeds to meet all your home connectivity needs.

Yes! All our home plans include premium TV packages. The Home Starter includes 100+ channels, Home Basic offers 150+ channels, Home Advanced provides 200+ premium channels, and Home Ultimate gives you access to 250+ channels including sports and movies on demand.

Most of our home plans include free installation and setup. However, some premium plans may have additional installation fees for specialized equipment. Our team will provide a clear breakdown of all costs during the consultation process, ensuring complete transparency.

Absolutely! You can upgrade your plan at any time. Our team will help you transition smoothly to a higher-tier package that better suits your growing needs. Contact your account manager or our support team to discuss upgrade options and any applicable terms.

Business internet plans offer dedicated bandwidth with guaranteed speeds, SLA-backed uptime, priority support, and enterprise-grade equipment. Unlike residential plans, business solutions include dedicated account managers, faster issue resolution, and scalable options designed for commercial use.

Yes, we provide comprehensive managed IT services including network monitoring, security solutions, cloud services, and 24/7 technical support. Our managed services are designed to reduce your IT overhead while ensuring optimal performance and security for your business operations.

Installation timelines vary based on your location and requirements. Standard installations typically take 3-5 business days, while priority installations for critical business needs can often be completed within 24-48 hours. Our project managers will provide specific timelines during planning.

We offer flexible billing options including monthly, quarterly, and annual payments. All prices include 5% VAT. We accept bank transfers, credit/debit cards, and digital payment methods. Business clients can also opt for invoicing with net terms. All payments are processed securely through our partnered payment gateways.

Our customer support is available 24/7 for technical issues and emergencies. Business clients receive priority support with dedicated account managers. You can reach us via phone, email, WhatsApp, or through our online support portal. Emergency technical support is available round-the-clock.

Our cancellation policy depends on your contract terms. No-contract plans can be cancelled anytime with 30 days' notice. Contract plans require completion of the minimum term. Early termination fees may apply. Contact our team to discuss your specific situation and explore options.